miércoles, 17 de noviembre de 2010

Emotional Intelligence

I evaluated my self Emotional Intelligence, and the result was:

101 points- According to your self-report answers, your emotional intelligence is not extremely good. People 
who score like you do feel that their ability to understand and deal with their own emotions and 
those of others is just barely acceptable. Emotionally intelligent people have an easy time 
overcoming difficulties in their lives and they are generally able to control their moods. It's easy 
for them to motivate themselves to overcome obstacles and reach their goals. In addition, they 
find social interactions to be quite easy and fulfilling, for several reasons. They are comfortable 
allowing themselves to get close with others, and feel comfortable being vulnerable enough to 
establish intimacy. They also report having an easy time offering support to others; likely due to 
an empathetic nature and a solid ability to offer advice. Perhaps by working on your problem 
areas, you can become more confident in dealing with your own emotions and those of others. 

As long as you are getting older and you are going further in your career, you realized how important the Emotional Intelligent is in your personal life, in so many aspects: how to maintain personal relationships, as well as how to related to people in your work environment and to treat with customers. The companies are becoming to teach emotional intelligent in their leadership programs and in all their training for executives in the company. But, also, in my opinion, all the universities should start to include this topic in their programs, no matter what major, emotional intelligence is going to be vital for the career development. For example, in my career, as a Business major, I will have to mentor, coach and supervise employees, so I should learn how to manage my feeling and the other people's feelings. But, if you are a teacher, you should learn how to motivate students and know how they are feeling in their personal life because that could influenced their academic success. If you are a nurse, you need to have emotional intelligence and use it when they are caring people, because they are feeling bad, so they are not going to act as you are expecting they would be acting as in a normal situation. As a waiter, you also want to use emotional intelligence because using it, you can guess what kind of service do they want and you can provide them a much better service, exactly the one that they are looking for, more informal or more serious. 

One of my improvements in emotional intelligence was when I started college. I did not understand what they expected of me and, also, what I was supposed to do, because in Spain, they are not as clear as in here and in high school. So, I have to try to know what they want to say throughout my interpretation of their emotional intelligence. As time went by, I was able to completely understand what they wanted me to do and how I was supposed to behave during the class and during the academic year. 

Another improvement in my emotional intelligence was through teaching kids. I was doing it for 3 years and, at first, I was having a lot of problems understanding what kids what saying and explaining the subject in their own words, but, at the end, I was able to empathize with them, and know exactly how to motivate them to have good grades. I was "competing" with them, so if they have a better grade than me, they would be happier than nobody. 

The other great improvement that I just realized was when I was working as a sales agent of credit cards, doing cold calling and door-to-door. So, in that job, you are required to understand that you are bothering the customer, and making him feel confident and that he can trust on you. You can to empathize with the, be quickly because they do not want to lose their time and also, you want to be clear, so they have not to concentrate a lot in what you are just saying. 

I improved a lot, when I was studying abroad. Being surrounded for all the international students and americans, people from all over the world, you have to understand their differences, and put yourself into a different situation that the ones that you are used to. For example, I was used to relate with Asian people and respect their personal space. Also, I had to learn to related with South American guys, since their conduct is like is someone is trying on hitting on you in my country, but they were trying just to be friend and it took me a while to realized. And it was all by the improvement of my emotional intelligence. 

Developing a good emotional intelligence is essential in my career, as I want to be a manager. And it is even more important, as I want to work in a multinational, so I want to work in a very diverse ambient. Also, it is really important for managers, because you need it to manage and coach people, and I really want to develop my career in that path.

To develop a good emotional intelligence, you have to work hard in your self-awareness, acknowledge of thoughts, feelings, sensations, intentions and behaviors, development of empathy, understanding,  acceptance, validation and personal and interpersonal skills (creativity risk, taking, imagery, mediation and role play, deal-with  conflict, diversity, power and communication and listening.

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